Does your business regularly receive lots of calls from customers? While you likely attempt to get to as many people as you can, there comes a time when the phones get shut off for the day because office hours are over. If you do not want to miss out on calls and the opportunity to help your customers, using an answering service is the best decision to make. The business answering service will ensure that your customers will get to talk to a real person when they are calling.
Have Your Phones Answered After Hours and on Holidays
While plenty of people will call the office during usual business hours, some people may not have the opportunity to do so. You do not want to alienate those people and prevent them from getting in touch with you. Rather than unintentionally doing that, you can take advantage of the available answering service. You can have your phones answered after your business is closed for the day and on days when you are not in the office, such as holidays and weekends. When a live person answers the phone, customer satisfaction tends to increase.
Receive Details on Calls That Come in Via Text Message or Email
Depending on the type of answering service you choose to use, you might be able to receive notifications of all the different calls that are coming in via text message or email. If you do not want to get a bunch of texts about the calls, you can set it up to have the notifications sent to an email address that you will check a few times throughout the day. Getting details from the calls that are coming in is convenient because you can quickly call people back when there is an emergency that needs to be handled.
Handle High-Volume Periods With No Problem
Does your business go through some high-volume periods? If it is too much for your employees to handle because the phones are regularly ringing off the hook, you can choose specific times to use the answering service throughout each day. Even if everyone is in the office, you might need to set the answering service up to help with the backlog of calls that you are receiving from the customers.
Use the business answering service to have calls answered when you are not in the office or when you are experiencing more calls than usual. You can have the details of each call sent to you via text or email to keep up with everything that is going on.